Refunds.
What happens if you pay for Stayer and change your mind.
Last updated 24 October 2026
Who takes your payment
Polar Software, Inc. sells Stayer subscriptions and Race Passes on our behalf and is the seller on your receipt. We never see or store your card. Refunds are paid back through Polar.
14 days to change your mind
You have 14 days from the day you pay to cancel for a full refund, whatever the reason and however much you've used it. That includes a Race Pass. Email contact@getstayer.com or cancel in Your plan. This is more than UK and EU law requires, so we won't ask you to give up the right when you buy.
After 14 days
You can cancel at any time. Your plan stays paid up to the end of the period you've paid for, then stops. It won't renew. We don't refund part of a period unless we've failed to provide the service or the law requires it.
If something goes wrong on our side
If the app is unavailable for a long stretch or doesn't do what we said it would, tell us and we'll refund you for the time it didn't work.
How refunds are paid
To the card or account you paid with, within 14 days of us agreeing it. We never charge a fee to refund you.